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- The Contract: - No contract shall exist
between ‘Bike and Ski Châtel’ until the
20% deposit has been received. Telephone and internet reservations
will be held for five working days pending receipt of the
deposit, which can be paid by cheque or bank transfer.
- Booking: - The person who confirms the
booking on behalf of the other clients in the party guarantees
payment of the full cost of the holiday for all those named
on he booking confirmation, or others added at a later date.
- What your holiday includes: - The price
stated is for chalet accommodation on a bed and breakfast
basis as described in the chalet description, unless otherwise
agreed in writing. Items not included in the base cost are:
- travel, insurance, activities, lift passes, ski tuition
and equipment hire. Lift passes, and ski tuition can be
ordered in advance and paid for in Euros on arrival.
- Price Guarantee: - Once accommodation
and airport transfers have been confirmed, no surcharges
will be levied by Bike and Ski Châtel.
- Cancellation by Bike and Ski Châtel:
- In the highly unlikely event that we are forced to cancel
or substantially change your holiday we will give you a
full refund of all monies paid to us. Should you not accept
the refund Bike and Ski Châtel will be under no further
obligation outside the holiday cost. Bike and Ski Châtel
regrets that it cannot accept liability or pay any compensation
in the event of us, or other service suppliers, in question
could not, even with all due care, foresee or avoid such
events. Events may include, but are not limited to, war,
threat of war, riots, civil strife, terrorism, industrial
dispute, natural or other disasters, adverse weather conditions,
fire or other events outside our control.
- Cancellation by you:- After the booking
has been confirmed, by payment of your holiday deposit,
cancellation will incur the following charges:-
60 days or greater: - The deposit
Less than 60 days: - 100% of the cost holiday cost
Holiday balances are due 60 days prior to your holiday.
In the event of late payment of the balance Bike and Ski
Châtel will send a reminder, should the balance be
outstanding for a further 5 working days Bike and Ski Châtel
reserves the right to cancel your booking without return
of your deposit.
Cancellation must be notified in writing by letter or email.
- Insurance: - It is a condition of booking
that every person has suitable ravel insurance cover, including
outdoor activities as appropriate.
- Services provided by others: - Activities
provided by third parties e.g. ski lessons or white water
rafting, are undertaken using the terms and conditions of
that service or activity. As such Bike and Ski Châtel
cannot be held responsible for any non-performance. Any
queries must be taken up directly with the activity or service
provider.
- Travel: - Bike and Ski Châtel
cannot be held responsible for late or cancelled flights,
or flights missed by clients with inappropriate travel documents.
For clients using our airport transfer service, we will
make every endeavour to pick you p promptly on arrival of
your flight. If, for reasons beyond our control, we will
not be held liable for any lost time or cost incurred. We
will be available to take clients back to the airport such
that clients arrive at the airport three hours before flight
departures. Should a flight be missed due to delays by the
clients or events outside our control we will not be held
liable. It should be noted that from time to time we sub-contract
airport transfers.
- Security: - Bike and Ski Châtel
takes the issue of security very seriously. Clients should
lock doors, windows and ski lockers when they leave. Lost
keys will be charged at the replacement cost. All personal
items, including baggage and skis are at all times at the
owner’s risk. Bike and Ski Châtel will at no
time accept responsibility for any loss, damage or delay
to such items.
- Damage by and behaviour of clients:
- We shall be entitled to recover from a client the cost
of repairs or replacement of any damaged item or loss caused
by any clients. Full payment, or replacement, for such damage
or loss must be made prior to departure from the chalet,
to either the third party concerned or Bike and Ski Châtel.
If clients fail to do so, the client by accepting these
terms and conditions indemnifies Bike and Ski Châtel
against claims (including costs) subsequently made against
us as a result of their actions. We also reserve the right
to terminate without compensation or further obligation,
a clients holiday if it is deemed that their behaviour is
anti social, abusive, or in any way unacceptable to us or
any other guest.
- Complaints and claims: - We sincerely
hope, and will do our utmost, to ensure that you have an
enjoyable and memorable holiday. However in the event of
a complaint we will do our best to resolve immediately once
reported to ourselves. Any complaint that cannot be resolved
should be detailed in writing to us within 10 days of the
end of your holiday, by the person who made the original
booking.
- Accuracy: - Bike and Ski Châtel
cannot accept any responsibility for the accuracy of any
information held on our website. We have attempted to supply
up to date information, however we cannot guarantee that
the details, especially from third party activity providers
are fully accurate and complete.
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